We hope that you are delighted with your purchase from Wedding Ideas Shop. However, if you would like to return any items or your purchase is unsuitable we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resalable condition. To receive a refund you must return the goods to us within 14 days of delivery of the goods.

Goods must be returned with your packing slip to the address below.

The return address is:
Wedding Ideas Shop
2 St Marys Road
Hayling Island
Hampshire
PO11 9BY

All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected.

If returning by post, the parcel and its contents are your responsibility until they are received at our Distribution Centre. The cost of returning the goods is at your expense. This does not affect your statutory rights.

We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Wedding Ideas Shop is not responsible for returned goods being lost or damaged in transit.

Please note that your original delivery charges will not be refunded.

Damaged/Faulty Goods:

In the unlikely event that your order arrives damaged, please email info@weddingideasshop.com or call 02392 469909 immediately. We will then arrange for a collection of the goods (or arrange for you to return the goods at our cost) and organise a replacement to be sent out to you at the earliest opportunity.